Terms of Use

**Last Updated:** 1st November 2024

1. Acceptance of Terms

By creating an account, accessing, or using our session replay software-as-a-service (SaaS) tool (“Service”), you confirm that you:

  • Are at least 18 years old or the age of majority in your jurisdiction.
  • Have the legal authority to agree to these Terms on behalf of yourself or your organization.

2. Description of Service

Our Service allows you to capture, replay, and analyze user interactions on your website or application for insights and optimization. Use of the Service must comply with applicable laws and regulations, including data privacy laws.

3. User Responsibilities

  • Use the Service in accordance with all applicable laws, including GDPR, CCPA, and similar data protection regulations.
  • Obtain explicit consent from your users before collecting session replay data.
  • Keep your login credentials secure and notify us immediately of any unauthorized access.
  • Avoid any activities that infringe on third-party rights, distribute malware, or attempt to reverse-engineer or copy our software.

4. Intellectual Property

All content, trademarks, logos, and software associated with the Service are the intellectual property of Speculum or its licensors. You are granted a non-exclusive, non-transferable, limited license to use the Service for its intended purpose.

5. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you agree to the collection, use, and processing of data as described in our Privacy Policy.

6. Data Ownership and Retention

Ownership: You own all data collected via the Service, including session recordings and metadata.
Retention: Data will be retained for [12 months] unless otherwise specified or required by applicable law.
Deletion: Upon termination of your account, we will delete your data within [X days] unless retention is legally required.

7. Billing and Payment

If applicable, you agree to pay all fees associated with your selected plan. All payments are non-refundable unless explicitly stated otherwise. We reserve the right to suspend your account for non-payment.

8. Service Availability

We strive to ensure uninterrupted access to our Service. However, we do not guarantee 100% uptime and are not liable for any interruptions due to:

  • Scheduled maintenance.
  • Technical issues beyond our control.
  • Force majeure events.

9. Limitation of Liability

To the maximum extent permitted by law, Speculum is not liable for any indirect, incidental, or consequential damages arising from the use of our Service, including loss of data or revenue.

10. Contact Us

If you have any questions about these Terms, please contact us at:
Email: support@speuclumapp.xyz